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Hotel Indigo Frisco
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.5
/
5
Rating breakdown 1,429 reviews
5 Stars
1,053
4 Stars
189
3 Stars
89
2 Stars
60
1 Star
38
based on 1,429 reviews
1,243 out of 1,37291%recommend this property.
Staff and Service
4.5
/
5
Room and Comfort
4.6
/
5
Value
4.5
/
5
Room Cleanliness
4.7
/
5
Sleep Quality
4.6
/
5
Reflects Neighborhood
4.6
/
5
Design was Refreshing
4.6
/
5
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Product ReviewsWrite a review
Walls very thin otherwise stay was good.
Overall Experience
4.0
/
5
PostedMarch 21, 2025
Share:
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-18
Reason for Visit:Pleasure
Next Destination:Myrtle Beach
Travel Tips:No
Staff and Service
4.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Reflects Neighborhood
4.0
/
5
Design was Refreshing
4.0
/
5
Yes, I recommend this property.
The rooms very clean, staff was pleasant. Only a few things wished were better is the room walls are very thin. One of six nights stayed i was up until 3am. Some teenage girls were up talking in the room next to us and could hear everything. I guess I should have put earplugs in but don't feel like I have to. Also, My wife and I stayed in the room and every day after cleaning the cleaning folks only left one cup for coffee on the morning. We had to go to the bar and grab an extra cup which was annoying. All in all, pretty pleased with the hotel stay..
Check Out Date:2025-03-18
Reason for Visit:Pleasure
Next Destination:Myrtle Beach
Travel Tips:No
ProsRoom Cleanliness, Recognition for IHG® Rewards Club Members
ConsAmenities, Bar
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 22, 2025
Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you found our rooms to be very clean and our staff pleasant.
We sincerely apologize for the inconvenience you experienced with noise from neighboring rooms. We understand how important a peaceful environment is for a restful night’s sleep, and we appreciate your feedback on this matter. We will explore potential solutions to minimize noise disturbances for our guests.
Regarding the coffee cup situation, we’re sorry for any inconvenience you faced. We strive to ensure that our guests have everything they need for a comfortable stay and will address this with our housekeeping team to prevent similar issues in the future.
We truly value your input as it helps us improve our services, and we look forward to welcoming you back in the future. If there’s anything else we can do to enhance your next stay, please don’t hesitate to let us know.
Warm regards,
Enjoyed it better last time
Overall Experience
3.0
/
5
PostedMarch 15, 2025
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ByAmerican Photographer
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fromAZ
Age:35-49
Traveler Type:Business
Reason for Visit:Business
Next Destination:Colombia
Staff and Service
3.0
/
5
Room and Comfort
2.0
/
5
Value
3.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
1.0
/
5
Reflects Neighborhood
3.0
/
5
Design was Refreshing
3.0
/
5
No, I do not recommend this property.
I really liked this hotel last time but this time I didn’t recognize anything special about it. They even downgraded their breakfast menu. Would I stay there again? Maybe but I will look for other hotels with better offerings first.
Reason for Visit:Business
Next Destination:Colombia
ProsRoom Cleanliness, gym
ConsLocation, Amenities, recognition for ihg rewards club members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 16, 2025
Thank you for your candid feedback regarding your recent stay with us. I sincerely apologize for not meeting your expectations. Our recent operational adjustments were aimed at enhancing the experience for guests who prefer a quick and convenient breakfast. We are committed to improving our services, particularly in reducing wait times. While we made the decision to simplify our breakfast offerings, it was motivated by a desire to elevate quality and efficiency. Please rest assured that our management team will carefully consider your comments as we continue to evaluate and refine our offerings.
Cory Harp
General Manager
General Manager
Great location, great staff, great stay
Overall Experience
5.0
/
5
PostedMarch 13, 2025
Share:
Age:35-49
Traveler Type:Business
Reason for Visit:Business trip
Next Destination:NA
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
I stay here quite frequently for work. It's a nice hotel, and the location is great. There are lots of restaurants and stores close by. The staff is always friendly.
Reason for Visit:Business trip
Next Destination:NA
ProsRoom Cleanliness, Location, Amenities
Conswish each room had a fridge
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 14, 2025
Thank you so much for taking the time to share your thoughts about your recent stay with us! We are truly honored to hear that you have chosen to visit us multiple times. It brings us immense joy to know that you continue to find comfort and enjoyment in our hotel. We genuinely appreciate your feedback, as it helps us to continually improve our services and ensure that we meet your expectations every time you visit. If there are any specific suggestions or experiences you would like to share, please don't hesitate to let us know. We’re always eager to enhance our guests' experiences.
We look forward to welcoming you back for many more stays in the future! Thank you for being such a valued member of our hotel family.
Warm regards,
FIRST TIME
Overall Experience
5.0
/
5
PostedMarch 11, 2025
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Age:50-64
Traveler Type:Combined Business and Leisure
Next Destination:Africa , London
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
This was my very first time with the Indigo hotel .. highly recommend staying at the hotel
Next Destination:Africa , London
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Bar
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 14, 2025
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your first stay at our hotel. It brings us great joy to know that our services and amenities made your visit memorable.
We strive to create a welcoming and comfortable environment for all our guests, and your kind words affirm that we are on the right track. We hope to have the pleasure of welcoming you back soon so you can create more wonderful memories with us.
We strive to create a welcoming and comfortable environment for all our guests, and your kind words affirm that we are on the right track. We hope to have the pleasure of welcoming you back soon so you can create more wonderful memories with us.
Cory Harp
General Manager
General Manager
Great IHG property
Overall Experience
5.0
/
5
PostedMarch 9, 2025
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Traveler Type:Business
Reason for Visit:Event at Comerica Center
Next Destination:Scottsdale, AZ
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Excellent location, outstanding condition, location, amenities, restaurant/bar and desk staff. Arguably the best IHG property I've stayed at the last 2+ decades! Will definitely look to book the Indigo the next time I'm traveling to the Frisco/Dallas area!!!
Reason for Visit:Event at Comerica Center
Next Destination:Scottsdale, AZ
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, ambience and price, Bar
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 10, 2025
Dear [Guest's Name],
Thank you so much for your kind words! We are thrilled to hear that you consider us the best hotel you've stayed at. It truly means a lot to our team to know that our efforts to provide exceptional service and comfort have made a lasting impression on you.
We’re delighted that you enjoyed your stay and took the time to share your experience. Your feedback motivates us to continue to strive for excellence in everything we do.
We hope to welcome you back soon for another memorable stay!
Warm regards,
Great Hotel
Overall Experience
5.0
/
5
PostedMarch 9, 2025
Share:
Age:35-49
Traveler Type:Leisure
Reason for Visit:Birthday trip
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
The staff was very nice and friendly. The breakfast was awesome and the staff was very polite. Was in town for my birthday and had a great stay at this hotel. Was very close to The Star and the area was very nice. Would definitely stay here again.
Reason for Visit:Birthday trip
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 10, 2025
Dear [Guest's Name],
Thank you so much for your wonderful review! We’re thrilled to hear that you chose to celebrate your birthday with us and that you enjoyed your stay. It’s our goal to create memorable experiences for our guests, and it’s rewarding to know we succeeded in making your special day even more enjoyable.
We truly appreciate your kind words about our hotel and look forward to welcoming you back for another great experience. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know.
Wishing you even more fantastic birthdays to come!
Warm regards,
Welcoming staff and very nice hotel!!
Overall Experience
5.0
/
5
PostedMarch 9, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Cheer competition in the Ford Center
Next Destination:Mississippi
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Very nice Hotel helpful and friendly staff the happy hour from 4-7 pm was a great price and very good drinks. The Breakfast was amazing awesome food, I would recommend this hotel to family and friends or anyone looking to stay in the Fisco area.
Reason for Visit:Cheer competition in the Ford Center
Next Destination:Mississippi
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Bar
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 9, 2025
Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay with us. It’s fantastic to know that you enjoyed the food and found our facilities in top condition—your compliments truly motivate our team to keep delivering the best experience possible. We look forward to welcoming you back on your next visit.
Cory Harp
General Manager
General Manager
control for AC/heat was not working and the shower water was not hot
Overall Experience
4.0
/
5
PostedMarch 8, 2025
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Traveler Type:Leisure
Check Out Date:2025-03-01
Staff and Service
5.0
/
5
Room and Comfort
2.0
/
5
Value
3.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
control for AC/heat was not working and the shower water was not hot
Check Out Date:2025-03-01
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMarch 9, 2025
Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed your time at the hotel and appreciated our amenities. We sincerely apologize for the air conditioning issue you encountered during your visit. Your comfort is our top priority, and we regret any inconvenience this may have caused. Please rest assured that we are addressing this issue to ensure it doesn’t affect future guests.
Cory Harp
General Manager
General Manager
